If you purchased any upgrades, they will show up as separate transactions. If you need support, contact us through the contact link at the bottom of this page.

If you want phone billing support, you can contact Racoflex’s Customer Support team at +1-714-468-4497

Shipping

Standard Shipping Times:-

Continental United States: 5-7 business days

International: 10-14 business days
** Due to the current situation with the Covid-19 Pandemic and the US Postal Service slowdown, there may be unexpected carrier delays and tracking issues that are completely out of our control. We appreciate your patience during these difficult times and apologize for any inconvenience caused. Hopefully things will get back to normal soon **
All of our orders are shipped with UPS or Fedex (in partnership with USPS for the final leg of US orders).

Orders should be shipped out next working day*. Any orders made on Friday, Saturday or Sunday should be shipped on Monday*, excluding all US postal holidays.

You will receive a shipping notification along with your tracking link to locate and track the status of your order in transit the day after your item has shipped.

If the delivery is refused or the delivery address is incorrect we will refund you, less our associated shipping costs, once it has been received back in our fulfillment center.

If the carrier showns the order as delivered and subsequently the package goes missing then the responsibility lies with the purchaser to investigate with the carrier. We cannot be held responsible for items stolen once they have been marked as delivered. Please make sure you have a safe and secure location to receive the package as there is no requirement to sign for it.

Any questions regarding your tracking or shipment please contact us using the contact link at the bottom of this page.

Return of Physical Items

In order to obtain your refund you must return ALL bottles be they empty, full or partially full (and including any “bonus” or “free” bottles as part of your order). Refunds will only be given on any unopened, sealed bottles. An exception to this is for one single bottle which will be refunded regardless if partially full or empty. Please send back to our fulfillment center at the address listed below. It needs to be received within sixty (60) days of the date you originally purchased along with a written or printed note – inside the package – with the following information clearly written:

1. Your Order ID
2. Your Full Name, and Full Address where the shipment was received
3. Your Email Address and Phone Number
4. Your original packing slip (if available)

In order for your refund to be processed successfully the products must arrive at our fulfillment facility within sixty (60) days of the original purchase date. Failure to include all the bottles purchased, be they empty, full or partially full (including any “bonus”, “free” or “gifted” bottles), or failure to clearly write your order details as specified above so that a member of our fulfillment center staff can clearly read and allocate your return may both result in our inability to issue a refund. The buyer will pay for return shipping at all times.

Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account/card and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

International Orders

Due to the high expense and risk of shipping to countries outside of the US we do charge shipping fees and we DO NOT refund shipping fees at any time. However, you will get a full refund on the price of all the opened bottles purchased (as long as they are returned to us with the same terms mentioned above).

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered.

Optional Shipping Protection

We offer optional shipping protection at the time of placing your order for a flat fee. Terms and conditions of which can be found here

UNLESS OTHERWISE EXPRESSED WE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Physical Returns Address

12322 Downing Street, Garden Grove, California, US

By ordering through our website you are bound by all the conditions on our terms & conditions page.
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